GDPR - General Data Protection Regulation – FAQs

What is the GDPR?

The GDPR (or General Data Protection Regulation, formally Regulation (EU) 2016/679), is a European (EU) regulation that unifies and strengthens the data protection rights of people in the European Union (EU) and the European Economic Area (EEA).

It also addresses the export of personal data outside the EU and EEA areas. The GDPR aims primarily to give control to individuals over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU.

What is the difference between a Data Processor and Data Controller?

Within our business, the data controller is the party who determines the purposes and means of the processing of personal data; which in this case is Zoom Analytics’ customer.

When data is collected the controller is the individual making the data request.

The processor in this scenario is Zoom Analytics.

While the controller is the vehicle for requesting said data, the processor processes the personal data on behalf of the controller.
Personal data can include but is not limited to, an individual’s name, contact information, email address and IP address.

Is Zoom Analytics GDPR Compliant?

Yes. Zoom Analytics is committed to the confidentiality, data privacy and security of its customers and their end-users. We are and will continue to invest extensive resources towards maintaining the highest levels of data protection, privacy and security standards. We are committed to our ongoing compliance with the EU General Data Protection Regulation (GDPR) and related guidelines.

Kindly note that Zoom Analytics information security management system is based on ISO 27001:2013 which is a globally accepted data security standard.

Is there any impact on Zoom Analytics service capabilities because of GDPR?

No. Zoom Analytics’ class-leading services continue to operate as usual.

Can Zoom Analytics provide a certificate of being GDPR compliant?

No. There is no accredited third-party certification for GDPR at present.

Does Zoom Analytics have a Data Processing Agreement (DPA)?

Yes. Zoom Analytics’ DPA is available here.

How Can I Request Access to My Personal Information?

  1. You can send an email to and request the information
  2. If you are in regular contact with Zoom Analytics’ Customer Success team, they will be pleased to assist with a general enquiry or will pass on your request to our Data Protection Officer (DPO). Kindly note, we will need to authenticate your identity to ensure we handle any request securely.